Presentation of Patricia Fiuza student with the theme 'Quality Diagnostic Process Project with Focus on Communication and Integration Agents: FAPP, a Tool to Support'.

The overall objective of this research is to base concepts presented in the context of PSPC , to analyze its structure and deliveries due to the integration between agents and identifying their responsibilities. Establish a specific methodology for the development, implementation and replication of FAPP. Present the possibility of feedback as a possible way to advance the quality.